Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Shipping&Returns

If you have any questions about the product, please do not hesitate to contact the mailbox at the bottom of the website.And our customer service staff will give you a detailed introduction.

Please contact us via email after payment and we will email you the product described above.

We will provide you with the complete product. This product does not support custom modification for the time being, please read our instructions carefully before placing your order.

If you want us to help you with customized design, we need to re-agreed the goods and price according to your new requirements.

The company always guarantees the safety of all customers’ purchases. Please buy and don’t worry.

Refund policy

1. Buyers can unconditionally request a refund before the order is completed.
2. In the communication of product delivery, within 72 hours, we can still refund the full amount to the customer.
3. The order has been completed, we will not process the refund.
4. After the completed product is delivered, it will no longer be possible to make a full refund. If there is any doubt, we will assist in after-sales service to ensure the use of the product.

Problematic order solution

Delayed information due to customer filling errors. We will contact the customer via email as soon as possible and instruct the customer to modify the information. Usually this time is within 48 hours of completing the order.

Need help?

Contact us at service@ktumo.com for questions related to refunds and returns.